Getting started
Register and first purchase
1. Download the app
2. Register
3. Discover the machines around you
4. Select the machine you wish to use and click on “Connect”
5. Top up your balance
6. Select your product on the machine
Wallet
Recharge coins
The option of topping up credit can be done through the app. Once registered, we have two options: recharge with card or coins. The first option is done only with the app and, in the second, it is necessary to insert the coins in the machine.
Option 1: With a credit card (Video)
1. Access to the chat of the machine you wish to use
2. Click on “wallet” > “top up”
3. Select the amount you wish to charge
4. Add a new card and then choose if you want to save it or to use it only once. If the card is saved, it will not be necessary to re-enter the data for the next reload.
5. Fill in the information about your card
Option 2: With coins (Video)
1. Access to the chat of the machine you wish to use
2. Click on “connect”
3. Insert the coins in the machine
Help
Ask for a refund
1. Enter in the chat of the wished machine and click on “help”
2. Click on “request a refund” and choose what you want to be reimbursed for
3. Explain (minimum 5 words) why are you requesting a refund
4. Once, from the dashboard, the request has been accepted, the user will receive the following message
Notify mistakes and incidents
1. Click on “Help” and on “Report problem”
2. Select the type of problem and describe the incident
