ORAIN TECHNOLOGIES, S.L., with Tax ID number B-66.611.773, is a company incorporated under the Spanish law, registered in the Mercantile Registry of Barcelona, under Volume 45229, Folio 180 and Page B-483361, Inscription 1 (hereinafter, “ORAIN”). This company owns the domain name https://orain.io/ and the mobile application ORAIN (hereinafter and jointly, the “Website“).

Address:
Av. Electricitat 1-21, 4º 1ª.
08191 – Rubí
Barcelona, Spain
Phone: +34 93 809 76 29
E-mail address: contact@orain.io

What is ORAIN?

Orain is a mobile application that manages to create a perfect link between machine and user, allowing the latter to make purchases in linked self-service machines in an agile and easy way (hereinafter, the “APPLICATION”). 

Users with the APPLICATION connect to the linked self-service machines via Bluetooth or via the Internet. Once connected, users have access to the individual chat of each machine and to all the Orain functionalities detailed below.

Registration and application features.

After downloading the APPLICATION, the User can read the Conditions of Use and the Privacy Policy of the same and must accept these legal terms for its use. Therefore, the use of the APPLICATION implies acceptance of the conditions of use detailed herein.

By downloading this APPLICATION on your mobile device, Smartphone type, you will be able to access the Orain services that will allow you to pay with your mobile phone in those linked self-service machines, without the need to pay by credit card.

In order to access an APPLICATION, users must identify themselves by entering a username and password or use the registration systems provided by Facebook, Google or Apple.

ORAIN reserves the right to remove, limit or prevent access to the APPLICATION for objectively justified reasons related to security or suspicion of unauthorized or fraudulent use. It also reserves the right to withdraw the APPLICATION from the market when it deems appropriate and without prior notice to USERS.

The USER undertakes to use the services and content provided through the APPLICATION in accordance with the legislation in force applicable to each of them, the principles of good faith and generally accepted uses. Any use for illicit purposes or purposes that damage or may damage in any way, the use and normal operation of the APPLICATION is prohibited.

Any use for purposes contrary to the contents of this Legal Notice, harmful to the interests or rights of third parties, or which in any way may damage, render inaccessible or deteriorate the APPLICATION, its contents or its services, or which may prevent normal enjoyment of the same by users, is prohibited.

Likewise, the user accepts, provided that their security and accessibility to make purchases at any time through their wallet is guaranteed, that ORAIN may dispose of the funds available in the wallet at any time, 

ORAIN uses a supplier as the payment platform of the APPLICATION, understanding as such the software, technology and other tangible and intangible elements that comprise it. Therefore, and without prejudice to ORAIN’s responsibility as a payment service provider, the customer knows and accepts that ORAIN depends entirely and exclusively on the provider to be able to provide the service.

How to use ORAIN to pay at a self-service machine?

After downloading the APPLICATION and passing the registration process, the User will access the Orain environment where he/she will be able to find out if there are Orain-compatible machines around him/her.

If the APPLICATION detects Orain machines, the user will be able to interact with them by clicking on each one. At this moment, a communication channel will be established between the User and the machine that will allow, among other things, to make purchases, resolve any type of incident, send suggestions and receive promotions or communications. All of this will be done through the dialogues in the Chat and the associated buttons.

Before making a purchase, the User must top up their own wallet by credit or debit card. It is also possible to recharge the wallet with cash by connecting to the machine and inserting the money into it.

Duration of the Service 

The ORAIN service is offered indefinitely and at no cost to the customer as long as the User uses the Application on a recurring basis.

The user may unsubscribe at any time and with immediate effect, without prejudice to the settlement and debiting of any pending transactions. This process may be carried out through the APPLICATION itself. 

The User may request the refund of the balance by sending an e-mail to the address contact@orain.io with the subject “Refund of Balance”. In the body of the e-mail, the user’s identification and the reason for which he/she wishes to withdraw the balance shall be provided. From that moment, ORAIN will transfer the request to an evaluation committee that will respond within a maximum of 7 working days. If the refund is accepted, ORAIN will have 30 working days to make the payment.

For its part, ORAIN may, as a service fee for inactivity, consolidate in its favor the amount in Euros of the value resulting from multiplying the number of months of inactivity by 3.40 on the funds in the wallet during the months of inactivity and with a maximum value equivalent to the total funds that the user had available but inactive in its wallet for a period of more than 6 months.

Likewise, ORAIN will consolidate in its favor all the funds that a user has in its wallet when it is impossible to return them, either because of:

(i) The user is disabled. A user will be considered to be disabled after 1 year since the user has not made any transaction in his wallet.  

(ii) The credit card or current account to which the payment of funds is to be reversed does not exist.

INTELLECTUAL AND INDUSTRIAL PROPERTY

© 2021, ORAIN TECHNOLOGIES, S.L. All rights reserved.

This Website and the contents included in it: articles, texts, images, logos, brands, buttons, software, etc. are protected by current legislation on industrial and intellectual property and are the property of ORAIN or of third parties who have authorized their use by ORAIN, and their exploitation without the authorization of ORAIN is expressly prohibited.

• Access to this Website does not imply, under any circumstances, the acquisition by users of any property rights over the contents contained therein.
• ORAIN reserves the right to modify, update or delete any of the contents of this Website at any time and without prior notice.
• These details are also valid for the Facebook fan page https://www.facebook.com/Orain-196404230931328/; Instagram https://www.instagram.com/we_orain and Twitter https://twitter.com/we_orain.

LIMITATION OF LIABILITY

• ORAIN reserves the right to interrupt access to its Website, as well as the provision of any service through the Website at any time and without prior notice, whether for technical, security, maintenance or any other reason.

ORAIN shall not be liable in the event that the service has to be interrupted, delayed or malfunctioning and other inconveniences that have their origin in causes beyond ORAIN’s control and/or are due to the wilful or culpable action of the user and/or have their origin in causes of force majeure.

The information contained in this Website may not be correct, despite the efforts made to ensure that it is accurate and up to date. Consequently, ORAIN accepts no liability for the errors contained therein, nor for any damages or losses arising from its use.

This Website may contain links to other websites for whose content, usefulness or accuracy ORAIN cannot be held responsible. The inclusion of a link on this Website cannot be considered a recommendation to users to use them; the decision to use them is the responsibility of the latter.

• ORAIN is not liable for any damages arising from the use of this Website or its contents and does not guarantee the absence of viruses or the impossibility of causing damage to the user’s computer systems.

ORAIN accepts no responsibility for any misuse that may be made of this Website.

Modifications to the Legal Disclaimer  

ORAIN reserves the right to modify these Terms and Conditions by giving prior notice of such modification through email registered by the user or through a notification or communication in the Application, such modifications will also be published on the ORAIN Website.

APPLICABLE LAW AND COMPETENT COURTS

• The terms and conditions of this Website and the relationship between the user and ORAIN shall be governed by Spanish law and jurisdiction.
• In the event of any dispute that may arise between the user and ORAIN, both parties submit to the Courts and Tribunals of Barcelona (Spain).